Return Policy

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Our Commitment to Quality

At Khalvlixglix, we take pride in the quality of our custom furniture and services. We stand behind our work with comprehensive warranties and a fair return policy designed to ensure your complete satisfaction.

Custom Furniture Orders

Non-Refundable Nature

Due to the personalized nature of custom furniture:

  • Custom orders are non-refundable once production begins
  • Design changes after approval may incur additional costs
  • Deposits are non-refundable after design approval

Quality Assurance

Before delivery, all custom furniture undergoes:

  • Comprehensive quality inspection
  • Structural integrity testing
  • Finish quality verification
  • Customer approval upon delivery

Warranty Coverage

10-Year Structural Warranty

We provide a 10-year warranty covering:

  • Structural defects in craftsmanship
  • Joint failures under normal use
  • Frame integrity issues
  • Hardware defects (excluding normal wear)

2-Year Finish Warranty

Our finish warranty covers:

  • Premature fading or discoloration
  • Peeling or cracking of finish
  • Manufacturing defects in upholstery

Restoration Services

For furniture restoration projects:

  • We provide detailed estimates before work begins
  • Additional issues discovered during restoration will be communicated before proceeding
  • Satisfaction guarantee on all restoration work
  • 30-day warranty on restoration services

Assembly and Repair Services

Our service guarantee includes:

  • 90-day warranty on all repair work
  • Free re-service if assembly issues arise within 30 days
  • Replacement of any parts damaged during service

Damage and Defects

Reporting Issues

To report damage or defects:

  • Contact us within 48 hours of delivery for visible damage
  • Provide photographs of the issue
  • Keep all packaging materials until the issue is resolved
  • Allow our team to inspect the item if requested

Resolution Options

We will work with you to resolve issues through:

  • Repair of the damaged or defective item
  • Replacement of components or entire piece if necessary
  • Credit toward future purchases in rare cases

Exclusions

Our warranty and return policy do not cover:

  • Normal wear and tear
  • Damage from misuse or accidents
  • Unauthorized modifications or repairs
  • Damage from extreme temperatures or humidity
  • Fading from direct sunlight exposure
  • Pet damage or staining

Care Instructions

To maintain your warranty coverage, please follow the care instructions provided with your furniture. Proper maintenance ensures longevity and preserves the beauty of your investment.

Contact Us

For warranty claims or questions about our return policy, please contact us:

Khalvlixglix
3514 College Rd
Wilmington, NC 28412
United States
Email: info@khalvlixglix.world
Phone: +1 (910) 799-4010

Our customer service team is available during business hours to assist with any concerns or questions about your furniture.